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WORK EXPERIENCE
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August 2007 - Present
AVP, Strategic Ops Development
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Countrywide (WLD)
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Jacksonville, FL
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- Completes analysis of current state and defining "future" state including workflow/business process, roles, target metrics; overseeing project planning and execution with accountability for delivery including change management, communication, risk management and mitigation; coordinating execution to drive project milestones to successful completion (scope control, resource estimates, timelines, budget); developing and managing business cases, developing and promoting a focus on metrics, analytics and measurements, assessing business impact and implications, problem solving, and defining/implementing solutions. Client Relationship Management including developing positive, influential relationships with accountability for delivering solutions which meet client expectations and applying judgment to appropriately influence outcomes and decisions. Effectively communicating updates to sponsors, stakeholders and senior management through business writing and presentations, proactively communicating to keeping affected parties informed and consistently developing and distributing status reports.
Projects include:
- Creation and management of repository located within SharePoint established to house a preliminary regulatory package and any documents that are requested and provided to the OTS. Due to the integration of production divisions into a FSB and the transition into a more traditional "thrift" model, the division needed to create its own regulatory readiness infrastructure to effectively address and manage regulatory relations.
- Reengineering of Regional Wholesale Loan Center processes, including Registration, Underwriting, Processing & Funding.
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April 2005 - August 2007
Business Process Specialist
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Pulte Homes, Inc.
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Jacksonville, FL
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- Responsible for the management of a $7 million dollar software implementation integrating 5 departments while aligning business processes to effectively utilize solution. Managed the conversion of data from disparate systems while bringing together key players from across the organization to collaborate on decisions regarding information ownership, security levels, and changed business practices. Responsible for: management of start-up process for multi-million dollar land development projects through construction release, leading transition from Sales order taking environment to pipeline management focused on forecasting and driving sales to signed contracts, developing software enhancement requests, supporting the management of new business processes and ensuring proposals are diagrammed and defined using Microsoft Visio, managing the training and roll-out of a hardware solution to increase field productivity by 2 hours per person per day, coaching and developing Subject Matter Experts, coordinating training across departments for new software, ongoing training and refresher courses, and creation of Product Councils to increase the effectiveness of construction software usage.
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May 2004 - April 2005
Project Manager
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JEA
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Jacksonville, FL
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- Provided leadership and direction to project teams by understanding business processes, gathering functional business requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained. Managed project via SDLC framework and coordinated projects with various interfaces and departments. Directed personnel, reviewed work performance, costs and schedules to ensure that desired productivity and service levels were achieved. Managed million-dollar vendor contracts for project related services. Consistently met project requirements for cost, schedule and customer satisfaction. Delivered 46 PeopleSoft CIS projects throughout various business units while managing both a technical, and a business process team.
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August 2003 - May 2004
Senior Primavera Scheduler
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JEA (Through Elite)
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Jacksonville, FL
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- Responsible for creating schedules in Primavera Project Planner (P3e) based on the defined Process Management System to ensure visibility in GPMD dashboard, meeting with Project Managers on a monthly basis to update project plans and cash flows, tracking meetings, updates, and documentation, while assisting schedulers with any Primavera questions as needed.
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December 2000 - July 2003
Management Consultant
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Evans Technology, Inc.
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Atlanta, GA
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- Designed and implemented corporate software training, documented scheduling and resource management process flows. Lead position in the Enterprise PMO office, mentored and coached over 120 project managers, providing analysis and input to VP level regarding the health of projects across the enterprise and development of steps for standardization of tool usage. Team Lead for coordination of team with client, created help-desk and trained help desk monitors. Coordinated training programs at client site while writing and revising statements of work and scope documents. Created and updated project plans, conducted beta testing, nation-wide stress testing, documentated caveats and solutions.
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1998 - 1999
English Instructor
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Y.M.A Foreign Language Institute
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P'Ohang, South Korea
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- Taught 14 classes ranging from 4th grade elementary to 10th grade high school. Responsible for preparing classes, creating tests, managing an orderly and disciplined classroom environment, and writing report cards.
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1993 - 1998
Assistant
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Phoenix International Life Sciences
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Montreal, QC
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- Responsible for preparing cost estimations for pharmaceutical studies, protocols for clinical trials, issuing client contracts and invoices, tracking biological samples, updating databases, training new hires, and maintenance of client files and client list.
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